Manager, Customer Support

Buyers Edge Platform is seeking an experienced and dynamicManager of Customer Support (BackOffice) to lead a team dedicated to delivering a best‑in‑class customer support experience. This pivotal role is instrumental in translating customer needs into impactful product improvements and cultivating genuine, valued customer relationships. Operating within a period of significant transformation, this leader will champion the integration of AI tools and innovative workflows to redefine service excellence and elevate team capabilities. This is a unique opportunity to lead through change, drive adoption of modern operational practices, and build a team that fosters significant career growth for its members.

Who we are:

Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners...