Manager, Customer Support - Mexico

We are seeking a Manager of Customer Support I, you will have the opportunity to energize not only our Team Leads and Customer Support Representatives in the contact center, but also our Shops!
In this role, you must leverage your exceptional leadership skills to not only build your team but also develop and coach your team for success.
You will also fully support the delivery of the ultimate customer experience by working with your team to understand and attain key performance indicators, use data to make informed decisions, and resolve both internal and external Shop issues.
You will model excellent customer service by demonstrating and holding your team accountable for developing expertise and providing the highest levels of professionalism and courtesy to all Shops.
Additionally, you will utilize a wide range of people and operational skills to optimize the Shops and employee experience and maintain the health of daily and long-term goals all while supporting the...