Found Description
Overview
As a Manager, Customer Success Operations at GitLab, you will own the operational processes, reporting, and programs that support our Customer Success Management (CSM) function. Reporting to the Senior Manager of Sales CX Operations, you will partner closely with CS leadership, Revenue Strategy Operations, Finance, and Sales to build the foundations that help our CS team operate effectively at scale.
Company Background
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.
Responsibilities
- Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health repor...
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