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Manager, Customer Success

Zendesk

Japan, Tokyo, Japan Full time February 26, 2026

Found Description

Job Description

Why This Role? Why Now?

The world of customer experience isn’t just evolving—it’s being revolutionized. At Zendesk, we don’t watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—can mean on a global stage.

We’re seeking a Manager of Customer Success who isn’t daunted by disruption, but energized by it—an architect who can unlock new value at the intersection of human talent, technology, and relentless reinvention. Come help us make Zendesk a Customer Success career destination of choice!

Mission

Lead a team of up to 10 Customer Success Managers supporting our high and medium touch segments.

Your job: Make Z...

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