Manager, Customer Success (Analytics & Insights)

Analytics & Insights Manager

As an Analytics & Insights Manager, you will be an information resource expert within the FMCG industry, providing dedicated support to assigned clients. You will collaborate closely with operations and account teams to help client users leverage our suite of products and make informed business decisions.

Responsibilities

• Be the day‑to‑day contact of Retail Measurement Services clients, advising them on RMS resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
• Deliver analyses, charts, and reports that are clear, concise, and meaningful to clients; engage effectively with multiple clients to ensure deliverables meet or exceed expectations of timeliness and quality.
• Conduct regular reviews with Client Service and Operations teams to monitor service delivery KPIs involving response times, quality levels, and workflow efficiency; identif...