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Manager - Customer Service - Egypt

Alshaya Group

Egypt, Egypt, Egypt Permanent - Full Time February 25, 2026
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Found Description

Manager - Customer Service - Egypt

Job No: 4441323

Location: Egypt



Role Profile:


Manage a team of contact center supervisors, specialists agents and officers toward the department and organization short/long term goals and objectives by creating and implementing relevant action plans.


Build a healthy relationship between the contact center and external/internal customers.


The below Key Performance Areas include but are not limited to:

  • Ensure all the received feedbacks from different contact channels are logged and handled accordingly.

  • Ensure all related feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.

  • Ensure all pending High Priority feedbacks are resolved and closed within the agreed service level and in accordance to procedure manual.

  • Guide the team to ensure SLA achieving and Cus...

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    Found Details

    LocationEgypt, Egypt
    CountryEgypt
    TypePermanent - Full Time
    CategoryOperations Specialties Managers
    PostedFebruary 25, 2026

    About Alshaya Group

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    Alshaya Group

    Egypt, Egypt

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