Manager, Customer Quality Engineer

The Customer Quality Engineering Manager is responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.
General Responsibilities
- Customer interface leader and high level interface with production sites for quality improvement strategy
- Set quality goals and trending data for product families
- People Management and Talent development of team members i.e. recruitment, performance reviews, compensation recommendations, succession planning, performance impro...