Manager, Customer Protection at Metrolinx

Lead the Customer Protection Services division at Metrolinx to manage 24/7 operations while ensuring passenger safety and compliance. This in-office role focuses on overseeing a dedicated team and enhancing customer service initiatives across transit operations.
As the Manager, Customer Protection, you will take charge of operational strategy and direct customer protection efforts for GO Transit and UP Express. Your leadership will include overseeing a team of Customer Protection Officers and implementing policies for effective service delivery. Collaborating across departments, you will coordinate safety measures and engage with external stakeholders to elevate safety standards.
Key Responsibilities:
• Oversee daily CPS operations across the network
• Manage Customer Protection team and foster leadership
• Develop targeted action plans for security and safety
• Collaborate with external stakeholders for proactive protection
• Ensure effective responses to service ...