Manager, Customer Operations and Projects

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

You will play a pivotal role within our Customer Advocacy department, leading the transformation of our Customer Operations (Hardware) Technical Support team from a human-driven support model to an AI-driven one. As the primary architect and trainer for our customer-facing AI agent, you are the bridge between our customer service goals and the AI’s execution — translating our existing support knowledge into a high-performing, automated customer experience. You don’t need to be a software engineer, but you m...