Found Description
Lead the Everyday Banking Lifecycle enhancement at BMO, Toronto in this hybrid contract role. Focus on customer journey design and strategic execution to improve engagement.
In this role, you will manage the lifecycle journeys, specifically targeting New to Canada and Teen-to-Professional transitions. Your responsibilities include designing and optimizing initiatives that promote early engagement and boost product adoption. With a strong emphasis on effective collaboration, you will ensure smooth delivery and sustained growth across multiple banking segments.
Key Responsibilities:
• Support strategy development for onboarding and customer journeys
• Translate strategy into actionable execution plans
• Collaborate with teams to deliver on-time, high-quality results
• Monitor KPIs to drive performance and improvements
• Align initiatives with BMO's governance and risk standards
Requirements:
• 4–7 years in retail banking or customer program delivery
• Experi...
In this role, you will manage the lifecycle journeys, specifically targeting New to Canada and Teen-to-Professional transitions. Your responsibilities include designing and optimizing initiatives that promote early engagement and boost product adoption. With a strong emphasis on effective collaboration, you will ensure smooth delivery and sustained growth across multiple banking segments.
Key Responsibilities:
• Support strategy development for onboarding and customer journeys
• Translate strategy into actionable execution plans
• Collaborate with teams to deliver on-time, high-quality results
• Monitor KPIs to drive performance and improvements
• Align initiatives with BMO's governance and risk standards
Requirements:
• 4–7 years in retail banking or customer program delivery
• Experi...
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