Manager, Customer Experience and Insights

Manager, Customer Experience and Insights

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Marketing

Pay Details: $96,900 - $136,800 CAD

Job Description:

This role is part of the Customer Experience & Insights group (CX&I), a central source of customer and consumer insights and analysis across TD Bank Financial Group. The CX&I team acts as a catalyst for relentless customer‑focused action and accountability within the bank.

This role will report to the Senior Manager of Enterprise CX Measurement within CX&I. It is a hybrid role based in Toronto, Canada, which includes working from the TD office a minimum of 4 days a week, with 1 day working from home.

Overall Accountability:

The successful candidate will lead a critical component of TD’s strategic CX measurement and syndicated insights portfolio, with a ...