Found Description
Overview
Manager – Customer Experience Analytics in Dubai, United Arab Emirates. This retail hiring opportunity focuses on converting customer feedback, operational data, and experience metrics into measurable business improvements. The role manages customer experience analysis, market improvement plans, research initiatives, NPS reporting, and the evaluation of new retail innovations across Majid Al Futtaim’s businesses.
Location: Dubai, United Arab Emirates.
Industry: Retail. Function: Customer Support–Client Care.
Experience: 3–5 years. Job Type: Full‑time. Salary: 22,000–32,000AED.
Role Context: The Manager – Customer Experience Analytics will establish a detailed understanding of the factors that influence customer satisfaction, loyalty, and business growth across Majid Al Futtaim Retail markets. The role combines customer research, data interpretation, performance reporting, and cross‑market coordination to identify service gaps and recommend pr...
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