Manager, Customer Analytics & Insights

Job Purpose

The Manager Customer Analytics and Insights will be pivotal in establishing and leading the data analytics function from the ground up. This role is transformational and entrepreneurial, responsible for embedding a culture of data‑driven decision‑making across the organization. The role will be essential in developing processes, policies, and RACI models to coordinate how various functions work together and with different business units to serve the overall business.

Key Responsibilities

Strategic Leadership

• Develop and execute a comprehensive data strategy that aligns with business goals and drives value.
• Establish a vision and roadmap for data analytics and insights, transforming current capabilities into a world‑class function.

Team Building and Development

• Recruit, build, and lead a high‑performing team of data analysts, data scientists, and researchers to deliver actionable insi...