Found Description
**Essential Job Functions**:- Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.
- Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.
- Engage with clients to gather feedback, address basic concerns, and coordinate support.
- Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
- Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution.
- Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date.
- Generate reports on service performance and client feedback for review and action.
- Coordinate resources and schedules to ensure optimal service coverage.
**Basic Qualifications**:- Bachelor's degree in a relevant field or equivalent combination of education and experience- Ty...