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Manager, Complaint Management.

PCCW

Hong Kong, Hong Kong, Hong Kong Full Time July 02, 2026
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Found Description

Manager, Complaint Management

Responsibilities:


As the Manager of Complaint Management team, you will assist to lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels.

  • Oversee and conduct thorough investigations into customer complaints received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily.

  • Direct and monitor the daily operations of the customer complaint team, providing guidance and support to ensure the high performance of team members.

  • Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms. Implement and manage processes to ensure timely resolution of all issues.

  • Work closely with the operations and support teams to refine and enhance complaint-handling procedures. Foster a collaborative environment to ensure smooth a...

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    Found Details

    LocationHong Kong, Hong Kong
    CountryHong Kong
    TypeFull Time
    CategoryOperations Specialties Managers
    PostedJuly 02, 2026

    About PCCW

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    PCCW

    Hong Kong, Hong Kong

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