Manager, Collections Contact Strategies & Analytics

Overview

Position: Manager, Collections Contact Strategies & Analytics

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose: Working within Canada ScotiaHelps, you will be responsible for the delivery of timely management reporting & analyses, enabling operations teams to make effective decisions to achieve the Bank’s credit loss & operations expense plans.

What You’ll Do

• Responsible for the design and development of analyses pertaining to collections performance. Identifies actionable insights to improve collection efforts and recoveries.
• Publishes and monitors key performance indicator reports. Investigates trends & clearly communicates results to management team and executives.
• Supports strategic initiatives through data sourcing, manipulation, analyses, & visualizations.
• Supports stakeholders within collections throu...