Found Description
Join Indeed as a Client Success Team Manager, where you'll elevate team performance and influence client outcomes. This role emphasizes strategic coaching and data-driven decision-making.
As the Client Success Manager, you will guide a team focused on maintaining service excellence for PPC advertising clients. Your role will involve leveraging metrics to inform team workload, performance, and ongoing training initiatives. You'll play a crucial part in strategically driving retention and account growth through effective cross-team collaboration.
Key Responsibilities:
• Conduct performance management meetings and team check-ins
• Ensure accountability for quality benchmarks and SLAs
• Drive client retention and support escalation management
• Facilitate continuous improvement based on client feedback
• Lead training efforts to enhance team capabilities
Requirements:
• Minimum of 10 years in a related field or a relevant degree
• Strong experience in people m...
As the Client Success Manager, you will guide a team focused on maintaining service excellence for PPC advertising clients. Your role will involve leveraging metrics to inform team workload, performance, and ongoing training initiatives. You'll play a crucial part in strategically driving retention and account growth through effective cross-team collaboration.
Key Responsibilities:
• Conduct performance management meetings and team check-ins
• Ensure accountability for quality benchmarks and SLAs
• Drive client retention and support escalation management
• Facilitate continuous improvement based on client feedback
• Lead training efforts to enhance team capabilities
Requirements:
• Minimum of 10 years in a related field or a relevant degree
• Strong experience in people m...