Manager, Client Development – Canada

The Client Development Manager is responsible for developing and implementing a client strategy in the Canadian region’s boutiques, by rolling out the loyalty programs developed by Corporate, installing the Regional Director’s strategies, and supporting the sales team in enhancing their client outreach. This person will be responsible for continuing to build a service-oriented boutique environment, rolling out CRM initiatives as well as analyzing their business impact. The Manager relays the Maison’s Client Development vision to their region of responsibility and brings forward the region’s needs and feedback.

Responsibilities

• Defines and rolls out the Region’s yearly client development action plan in line with the vision and priorities of the Regional Director and collaborates with Boutique Directors and Sales Managers to build the development strategy for each store of the region, set client KPIs for the year and define action plans to achiev...