Manager, Case Management & Clinical Operations (Philippines)

Job Description

Cruise Administration Services Inc. (CASI), a Carnival Cruise Line entity in the Philippines currently has a Manager, Case Management & Clinical Operations role available. Only candidates located in the Philippines may apply.

Job Summary

This role reports to the Senior Manager of Case Management and oversees the daily operations of crew case management. The Manager leads a team of specialists to ensure timely, empathetic communication and resolution of high‑complexity cases involving clinical, legal, and logistical challenges.

Key responsibilities include reviewing care plans, coordinating with internal stakeholders, supporting disability claims, and facilitating return‑to‑work planning. The Manager also escalates high‑risk cases, conducts utilization reviews, and represents the company in arbitration when needed. Operationally, the role supports shipboard medical teams, participates in the 24/7 duty rotation, and manages onboar...