Found Description
We are seeking a hands‑on, results‑driven front‑line Manager to lead the day‑to‑day execution of our virtual card payment delivery operation at Tipalti. This role is responsible for directly leading a team of 7–10 payment delivery agents who process payments accurately, securely, and on time. The role focuses on coaching agents in the moment, driving consistency and quality across the team, and keeping the operation running efficiently against tight SLAs and daily targets. Our card payment delivery operation is high‑volume and task‑oriented, and the quality and speed of the team’s work directly impact customer satisfaction and company revenue. The ideal candidate is a metrics‑driven operator who knows how to motivate and get the most out of a front‑line team, holds a high bar for customer experience, and actively leverages AI and modern tooling to make the team faster, more consistent, and more effective.
Tipalti offers competitive benefits, a flexible workplace, career c...