Found Description
Location(s): Canada: Ontario: Scarborough
The Role
Leads and oversees a team managing the daily production and fulfillment of all credit and debit cards and collateral. Responsible for ensuring optimized efficient consistent with Scotia Service standards minimizing the Bank’s exposure to risk. Accountabilities include annual budget management of $35MM + annually. Lending, card issuance forecasting, reporting and implementation of system/process enhancements to improve service delivery, tracking and analysis and invoice validation. COUPA Contract ownership and related activities.
Responsibilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Manages and monitors daily card production volumes and ensures that service level agreements are met by the card issuance, fulfilment and collateral vendors. Manages investigatio...