Found Description
**Job Description**:The Business Process Manager role will be responsible for leading ongoing transformation efforts focused on the evolution of Zendesk's business operations, and core business processes.This role will be a key people Manager to champion the customer experience by analyzing, identifying, and implementing improvement opportunities across Zendesk's Customer Operations.
**Responsibilities**:- Manage, coach, and develop a team of continuous improvement and business process Analysts; set goals, provide feedback, and build growth plans.
- Establish operating rhythms (standups, 1:1s, backlog/portfolio reviews) that support synchronous and asynchronous work across time zones.
- Foster a culture of measurable, iterative improvement, psychological safety, and continuous learning.
- Lead various continuous improvement activities across Zendesk's continuous improvement lifecycle stages of analysis, discovery, implement, measure, and sustain.
- Lead the coord...