Manager, Business Development (Remittance)

About the Role

The Remittance Account Manager is responsible for attending to the needs of our remittance customers/partners, uncovering their needs and suggesting solutions the company can provide. S/He will be responsible for acquiring, managing, and growing relationships with partners. This role requires strong business development skills, account management expertise, and a deep understanding of the remittance, payments and fintech ecosystem. S/He suggests to the Remittance and Operations Division opportunities to improve the processes and procedures related to remittance transaction processing (to accept and fulfill remittance transactions which includes funding, settlement, billing, reporting, reconciliation, and complaints handling). S/he will work cross‑functionally with teams across the organization to ensure customer satisfaction by ensuring resolution of issues and escalations and improving processes.

Responsibilities

• Have understandin...