Found Description
Summary
The Billing Manager position will be responsible for leading the billing team for a segment of the BBM customer base. A strong team leader that can work cross‑functionally to improve processes, gain efficiencies and reduce costs while improving employee and customer satisfaction. In addition, the team leader has an active role in the change management process within Bell Business Markets, often including automation initiatives and self‑serve tool adoption.
Key Responsibilities
- Lead / assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance and discipline that will contribute to the goals and objectives of the department.
- Support team with conflict resolution related to billing requests and help to assure resolution on these.
- Assist with establishing targets for key metrics and effectively support the team to meet or exceed monthly Billing targets....