Manager - ATM/CCDM Support & Operations

Job Description:

Reports to AVP – Project manager Self Service channels and manage all Bank regions latest self-service channel machine like (ATM, CCDM, Bulk cash machines, ITM, Kiosk, TCR and Interactive banker, ATM digital camera technologies, self-service Monitoring application, Digital branch video walls, ATM Transaction monitoring applications etc..) interms of support, end to operations, channel enhancements, end to end application management, work on new requirements and projects related to the mentioned areas and work with stakeholders.

Should work under minimal supervision and handle all areas with zero escalations.

Managing the 24*7 ATM monitoring & support team

Liaise with Business, Custodians, Vendors & Technology teams for various self-service channels related requirements and deliver them within the timelines and budgets

Need to handle end to end incident management, Monitoring & Performance management, channel audit...