Found Description
Manager - AFR/OFR CPM
Location: GSC BOG
Key Responsibilities
- Develop a strong and trustful relationship with clients through timely and accurate communications.
- Provide support to the assigned account.
- Review and ensure the achievement of specific client KPIs and service agreements; provide performance reports.
- Maintain communication with internal and external third parties to meet client expectations.
- Provide proactive issue resolution and corrective actions to ensure service excellence.
- Act as key contact for escalations.
- Develop a sustainable relationship with internal and external stakeholders.
- Coordinate business implementations.
- Participate or lead customer reviews (QBR and/or MBR).
- Coordinate stakeholder activities and ensure quality and timeliness.
- Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.