Manager, Account Management, Vendor Consultant Program - EU

RBS Retail Efficiency team is seeking a Manager, Account Management to lead the Vendor Consultant Program. This role involves leading a team of 60+ professionals managing the EU Retail AVS program. Success in this position will be measured through business goals achievement, operational metrics performance, vendor experience ratings, and operational cost efficiency.


Key job responsibilities
Key Job Responsibilities:
· Drive and deliver key business metrics including SoROOS, SoVCR, IDQV2, ISR, and Brand Coverage for AVS Vendors based in Europe
· Enhance operational excellence through process improvements, faster resolution times, and effective implementation of technological solutions
· Create and maintain positive vendor experiences across all business areas under direct responsibility
· Lead and develop a diverse organization of 60+ employees across multiple countries (India, Romania) through a team of managers, including workforce planning, team enga...