Found Description
Key Responsibilities
- Operational Support
- Assist in managing daily team performance and service delivery.
- Monitor KPIs such as call handling time, customer satisfaction, and productivity.
- Prepare reports and presentations for management review.
- Training & Development
- Participate in structured training programs covering leadership, communication, and technical skills.
- Shadow managers to learn decision-making and problem-solving approaches.
- People Management
- Support recruitment, onboarding, and coaching of new employees.
- Provide feedback and assist in performance evaluations.
- Client & Stakeholder Interaction
- Handle escalated customer concerns under supervision.
- Coordinate with cross-functional teams to ensure smooth operations.
- Process Improvement
- Identify inefficiencies and propose solutio...