Managed Services Specialist - SIEM (Mississauga)

Description

The Specialist provides second‑level technical client support across Network Security, Information Security, and Endpoint Security disciplines. The role focuses on cyber‑security analysis, operating system analysis, incident handling, troubleshooting, packet capture, configuration, backup restoration, and appliance/network infrastructure repair.

Responsibilities

• Monitor and resolve support requests 24x7 (60% of job weight).
• Escalate unresolved issues to senior team members or managers.
• Perform deep analysis of operating systems and conduct root‑cause analysis.
• Handle cyber incidents, system crashes, bug fixes, and troubleshooting.
• Capture packets, configure systems, restore from backup, and repair appliances, networks, and infrastructure.
• Engage with clients and vendors multiple times to resolve issues.
• Identify efficiencies and workflow improvements to reduce false positives.