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Managed Services Manager

Robert Half

Melbourne, Victoria, Australia Full-time June 26, 2026

Found Description


The Company

Our client is an established, dynamic and leading MSP, renowned for delivering cutting-edge IT solutions to a diverse clientele. They pride themselves on their commitment to excellence, innovation and client satisfaction.

The Role

You will play a pivotal role in ensuring the seamless delivery of services to clients. You will oversee service operations, manage client relationships and drive continuous improvement initiatives to enhance service quality and efficiency.

Key responsibilities include:

  • Own end-to-end delivery of Managed Services customer obligations
  • Ensure services are delivered consistently against the Service Catalogue
  • Drive operational maturity through practical ITIL4 adoption
  • Take ownership of the Managed Services P&L
  • Improve service quality, customer satisfaction and operational performance
  • Reduce escalations through disciplined service management
  • Your Profi...

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