Managed Services Director

Details:

Position Title

Director

Location

Gurgaon/Mumbai

Department

Managed Services

Experience

10+ years post Qualification experience

Qualification

CA

Roles & Responsibilities:

1. Provide leadership to large team with overall responsibility for client service delivery
2. Prior experience in outsourcing sector in share service, industry preferred
3. Effectively liaise with internal stakeholders – Operations team, IT, HR etc. and client stakeholders for timely completion of activities
4. Engage with client stakeholders and operations team in identifying and implementing process, automation initiatives, effectively monitor transition activities etc. to drive overall efficiency
5. Effectively handle client escalations & drive performance improvement
6. Ability to upsell and cross sell other services and solut...