Managed Services Coordinator

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti‑racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Information Technology (IT) Managed Services Coordinator (MSC) you will work with clients on escalated critical issues, guide clients through IT processes, monitor and address contractor service and performance issues and manage escalations from multiple channels to maintain customer satisfaction standards. You will mentor staff and advise on training and development plans and priorities. You will use in-depth technical knowledge of the City's IT infrastructure to set standards, troubleshoot problems, and work with our p...