Found Description
Requisition Number:
Position Overview
As a support engineer under CWF, you will provide level 1,2 & 3 break/fix collaboration support for various clients, in addition to performing remote management tasks for the aforementioned clients. There will be both tools as well as user reported incidents, escalating issues for junior teammates as needed. Work directly with the client to communicate progress on tasks and provide recommendations to their infrastructure. The department is not limited to collaboration either – expect to work with data center, data protection, virtualization, networking, security, storage technologies as well.
What you’ll do at Insight
- The Collaboration Engineer will be responsible for operating Cisco Call Manager, Cisco Unity Connection, Cisco UCCX and Microsoft Teams.
- Performs initial triage for major incidents and escalations.
- Handles MACD and incidents for clients within SLA.
- Engages with AB...