Major Incident & Problem Coordinator - ITIL & AI-Driven

Optum Philippines is seeking a Major Incident Coordinator to enhance service restoration and implement AI tools in workflows. The role demands expertise in incident response and IT management, with a focus on problem analysis within a collaborative team environment.

Qualifications include at least 2 years coordinating major incidents and 1+ years with ITSM platforms like ServiceNow. The position offers comprehensive benefits and opportunities for professional growth in a dynamic healthcare context.