Found Description
Responsibilities
- Own the Major Incident Management process for events affecting Orro and our customers, leading the response from the moment an incident is raised through to restoration and follow up.
- Chair bridge calls, coordinate resolver groups across multiple technical domains, and keep customers and internal stakeholders informed throughout.
- Work closely with Incident, Problem and Change Management teams to ensure every major incident is properly closed out, and be the escalation point to the Executive Team when business impact is critical.
- Lead, chair and drive all Major Incident investigation activities, bridge calls and resolver group coordination.
- Prioritise incidents based on urgency and customer impact, and own the path to restoration via workaround or permanent fix.
- Matrix manage technical teams across multiple disciplines under pressure, keeping focus and momentum on resolution.
- Communicate c...