Major Incident Manager (Castro)

Job Responsibilities / Role

• The role is a Major Incident Management with oversight within a dedicated PRE++ governance operating model.
• Driving operational governance, incident management and environment stability across PRE and associated non-production services supporting the Sparrow (TSB) programme.
• Driving operational governance and stability across PRE environments through structured incident control processes.
• Leading and coordinating Major Incident Management activities for PRE services to minimise disruption and restore service as quickly as possible.
• Managing daily Preoperational health checks and readiness reporting to support programme delivery and critical BAU activities.
• Coordinating with infrastructure, application, support, testing, and development teams to diagnose and resolve incidents effectively.
• Establishing and maintaining SLA-driven monitoring, alerting, dashboards, and operational reporting...