Found Description
Join Bell Business Markets as a Major Incident Manager and help shape customer delivery in a hybrid work setting. Leverage your skills to manage major incidents effectively.
As a Major Incident Manager at Bell, you will play a crucial role in telecommunications service delivery with a minimum of five years of industry experience. Your responsibilities will include overseeing incident lifecycles, managing escalations, and ensuring meticulous delivery of services. You will collaborate with teams to eliminate problematic trends and participate actively in governance meetings.
Key Responsibilities:
• Lead Major Incident conference calls for resolution
• Act as the main contact for customer escalations
• Ensure quality control on incident activities
• Facilitate post-mortem reviews for incidents
• Coordinate with partners for effective communication
Requirements:
• 5+ years of relevant industry experience
• Exp...
As a Major Incident Manager at Bell, you will play a crucial role in telecommunications service delivery with a minimum of five years of industry experience. Your responsibilities will include overseeing incident lifecycles, managing escalations, and ensuring meticulous delivery of services. You will collaborate with teams to eliminate problematic trends and participate actively in governance meetings.
Key Responsibilities:
• Lead Major Incident conference calls for resolution
• Act as the main contact for customer escalations
• Ensure quality control on incident activities
• Facilitate post-mortem reviews for incidents
• Coordinate with partners for effective communication
Requirements:
• 5+ years of relevant industry experience
• Exp...
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