Found Description
**_ About the Role:_**
As a Major Incident Manager you will:
- Manage Technical Recovery Calls (War Rooms).
- Perform functional and hierarchical escalations to mitigate incidents.
- Coordinate technology groups to drive focus and execute effective action plans.
- Assign team responsibilities to optimize Major Incident Management (MIM) resource utilization.
- Ensure team members meet training requirements to enhance product and technology understanding.
- Monitor and ensure incident mitigation times meet or exceed MTTM/MTTR SLOs.
- Foster a positive attitude towards change management and adaptability to new challenges.
**_ About You:_**
- Bachelor’s degree in Computer Science or related field, or equivalent experience preferred.
- Strong knowledge of ITIL processes and proven ability to manage incidents within agreed SLAs.
- Excellent communication and interpersonal skills to engage professionally with internal teams and external stakeholders.
- P...
As a Major Incident Manager you will:
- Manage Technical Recovery Calls (War Rooms).
- Perform functional and hierarchical escalations to mitigate incidents.
- Coordinate technology groups to drive focus and execute effective action plans.
- Assign team responsibilities to optimize Major Incident Management (MIM) resource utilization.
- Ensure team members meet training requirements to enhance product and technology understanding.
- Monitor and ensure incident mitigation times meet or exceed MTTM/MTTR SLOs.
- Foster a positive attitude towards change management and adaptability to new challenges.
**_ About You:_**
- Bachelor’s degree in Computer Science or related field, or equivalent experience preferred.
- Strong knowledge of ITIL processes and proven ability to manage incidents within agreed SLAs.
- Excellent communication and interpersonal skills to engage professionally with internal teams and external stakeholders.
- P...