Major Incident Management Analyst at Nutrien

Join Nutrien as a Major Incident Management Analyst and lead timely service restoration in a global 24x7 environment. Your role will focus on critical incidents, ensuring minimal business disruption while enhancing incident management practices.

In this position, reporting to the Supervisor of Service Assurance, you will coordinate Major Incident responses, acting as the central point for collaboration among technical teams, vendors, and stakeholders. This role requires strong analytical skills and experience leading major incidents, especially within large enterprises using ServiceNow and ITIL frameworks.

Key Responsibilities:
• Lead and coordinate Major Incident response ensuring swift service restoration
• Drive collaboration among technical teams during critical incidents
• Make real-time decisions under pressure for incident escalation
• Communicate clearly with stakeholders during incidents
• Produce Incident Summary Reports...