Major Incident Management Analyst at DXC

DXC is looking for a Major Incident Management Analyst in Quebec to lead service restoration during incidents. Bring your ITIL expertise and problem-solving skills to ensure timely incident resolution.
As part of a Global Command Center team at DXC, you will manage critical Major incidents effectively. This role requires five years of relevant experience and proficiency in ITSM processes. You will engage technical teams, service providers, and stakeholders to restore services while documenting actionable insights through AARs and RCA.
Key Responsibilities:
• Acknowledge escalated incident tickets from the Command Center
• Gather detailed information from users for problem resolution
• Contact ServiceDesk to create child tickets for critical incidents
• Facilitate major incident bridge calls with teams
• Provide updates to leadership on incident status
Requirements:
• Minimum five years of experience in a similar role
• Strong knowledge of ITIL processes an...