Major Incident & IT Operations Analyst III

Link-Worldwide in Hermosillo, Sonora is seeking a Major Incident Manager for their Service Integration and Management team. The role is pivotal for managing major incidents to minimize service disruption while adhering to ITIL 4 best practices.

The ideal candidate will facilitate communications across teams, carry out root cause analysis, and coordinate the response process to ensure optimal service restoration. This position offers the opportunity to work with a diverse group of stakeholders and improve service delivery processes.