Found Description
Our Technology & Product Development teams transform bold ideas into immersive, world‑class solutions. From VR/AR solutions to cutting‑edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day.
Responsibilities
- Own and lead Major Incidents (P1/P2) as the single point of coordination and control.
- Must be available for 24/7 on‑call.
- Assess and validate incident priority and business impact.
- Initiate, lead, and control the major incident bridge, ensuring disciplined execution.
- Mobilize and coordinate technical teams and stakeholders for rapid response.
- Drive service restoration by ensuring focus, prioritization, and resource alignment.
- Provide structured and timely communications to stakeholders and senior leadership.
- Act as liaison between Service Desk, IT teams, and business stakeholders.
- Escalate ...