Found Description
Be the Driving Force Behind Critical IT Resolutions! When technology fails, businesses stop. Are you the kind of person who thrives in high‑pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team! We are seeking a Major Incident Analyst to join our Technology Operations Centre in Mexico City. This role demands collaboration and WFO all 5 days in rotation.
Key Responsibilities
- Lead and coordinate major incident resolution efforts, ensuring minimal business disruption.
- Monitor and collaborate with Service Desk, SRE, Application Support Engineers, and other Technology Operations colleagues to drive fast and effective resolution of major incidents.
- Work closely with global Technology Operations teams, Platform Teams, Vendors, and SMEs, ensuring the right expertise is engaged at the right time.
- Analyse ...