The Major Account Manager is responsible for managing and growing a portfolio of high-value strategic accounts. This role is a trusted advisor to customer executives, accountable for customer success, retention, renewal, and profitable expansion of services. The Major Account Manager coordinates cross-functional teams to deliver measurable business outcomes and ensure long-term relationships.
Key responsibilities
Own a portfolio of major enterprise accounts: serve as primary commercial and relationship owner.Develop strategic account plans aligned to customer business objectives and company goals.Drive revenue growth through renewals, upsell, cross-sell and expansion opportunities.Identify and qualify new opportunities within assigned accounts; build and manage opportunity pipeline.Lead executive-level engagement, including regular business reviews and strategic planning sessions.Coordinate delivery, professional services, support, ...