Found Description
Elevate your career as a Service & Maintenance Coordinator with Radiant Sole in the Greater Toronto Area. This full-time position ensures seamless service operations and a premium client experience.
You will act as the operational backbone of the Service & Membership Division, coordinating service requests and technician schedules. Focus on enhancing client retention and satisfaction by managing maintenance memberships and service communications, ensuring every engagement is exceptional.
Key Responsibilities:
• Manage inbound service requests and triage them
• Schedule and coordinate technician visits effectively
• Oversee the maintenance membership program lifecycle
• Ensure accurate service records and job histories
• Facilitate client communication post-service visits
Requirements:
• Proven experience in service coordination roles
• Excellent organizational and multitasking skills
• Strong customer service abilities
• Familiarity with CRM or servi...
You will act as the operational backbone of the Service & Membership Division, coordinating service requests and technician schedules. Focus on enhancing client retention and satisfaction by managing maintenance memberships and service communications, ensuring every engagement is exceptional.
Key Responsibilities:
• Manage inbound service requests and triage them
• Schedule and coordinate technician visits effectively
• Oversee the maintenance membership program lifecycle
• Ensure accurate service records and job histories
• Facilitate client communication post-service visits
Requirements:
• Proven experience in service coordination roles
• Excellent organizational and multitasking skills
• Strong customer service abilities
• Familiarity with CRM or servi...
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