Mainframe Production Support Engineer Hybrid

Advance your career as a Mainframe Application Production Support Engineer in a hybrid work setting in Toronto, ON. Focus on incident management, application custodianship, and production support investigations.This critical role demands collaboration with developers to swiftly resolve issues and ensure operational excellence. Your responsibilities will encompass managing problem records, supporting certificate renewals, and coordinating key audits and tests within production systems.Key Responsibilities:
• Conduct incident ticket reviews and manage triage processes
• Collaborate with developers for production issue resolution
• Coordinate NPID password renewals and documentation
• Approve cloud API and Helios deployments efficiently
• Assist in asset compatibility testing and problem documentationRequirements:
• Experience with mainframe applications and production support
• Proficiency in tools like Postman for API checks
• Strong analytical skills for product...