Machine Learning Engineer Graduate (Global E-Commerce, Conversational AI) - 2026 Start (BS/MS) [...]

Join us as we work together to inspire creativity and enrich life around the globe.

Team Introduction: The future of e-commerce customer service is intelligent, efficient, and AI-driven. Our team is dedicated to replacing traditional human-agent customer service with an advanced AI-powered conversational system that provides instant, intelligent, and seamless support for global e-commerce platforms. By leveraging Large Language Models (LLMs) and NLP, we are building an AI customer service system that can understand user queries, resolve disputes, guide transactions, and enhance the overall shopping experience without the need for human intervention. Our cutting‑edge AI is designed to handle complex customer interactions, including answering product inquiries, resolving order issues, processing refunds, and assisting sellers with operational tasks. Through LLM post‑training, we ensure that our AI assistant is continuously learning and improving, providing more accurate, conte...