MacEwan University Deskside Support Technician

Enhance user experience at MacEwan University as a Deskside Support Technician. Provide Tier 2 technical assistance and ensure reliable desktop operations for faculty, staff, and students in a hands-on environment.

This full-time role within the Information Technology Services department requires diagnosing and resolving complex desktop issues. You will support device deployment, troubleshooting, and maintenance across campus. As a key player in promoting positive technology interactions, your expertise will directly impact faculty, staff, and student productivity.

Key Responsibilities:
• Support connectivity and functionality of devices and accessories
• Perform device setup, configuration, and deployment
• Execute software updates and configuration changes
• Provide professional and user-friendly technical support
• Monitor recurring technical issues for improvement feedback

Requirements:
• Minimum 3 years tec...