Luxury Shipboard Concierge & Guest Experience Lead

Celebrity Cruises is seeking a Front Desk/Receptionist in Madrid to act as the primary contact for all guests, particularly focusing on VIP lists and events. The ideal candidate has 2-3 years of experience in a 4 or 5-star hotel and strong English communication skills.

Responsibilities include managing guest concerns with professionalism, maintaining the luxurious environment of the concierge lounge, and coordinating personalized guest services. This role requires strong leadership and a focus on guest satisfaction.