Luxury Retail Sales Manager Role

Join Holt Renfrew as a Manager of Sales and Service to deliver exceptional client experiences in luxury retail. You will play a vital role in enhancing sales strategies and service excellence across locations.
As the Manager of Sales and Service, you will oversee program execution that drives consistent selling behaviors and service standards. You will engage with cross-functional teams, translating strategies into actionable tools and communications that empower store teams. Your leadership will foster a culture of elevated service in line with luxury principles, positively impacting brand experiences.
Key Responsibilities:
• Manage enterprise sales and service program delivery
• Develop clear execution tools and guidelines
• Gather feedback to support change management
• Optimize clienteling and omni-selling practices
• Collaborate with digital and tech teams for enhancements
Requirements:
• 5–7+ years of experience in retail or hospitality
• Relevant po...